Customer Service is a
priority at Natural Family Boutique. We will take every step possible
in providing excellent service to our customers. If you should find
yourself in need of assistance, please email us at CustomerService@NaturalFamilyboutique.com
as the preferred method for contacting us, or call us at (540) 338-0330
or toll-free at (866) 632-6667.
Defective products carry
a 90 day warranty on defects in workmanship and materials.
If you should find yourself with a defective product, please first contact
the manufacturer directly. If they are unable to resolve the issue, please
let us know so that we may assist.
request, we will provide replacement parts or exchange the product
for another one. Natural Family Boutique will pay for return shipping
of defective products. Any misuse or use contrary to the use and
care instructions will void this guarantee.
There are necessary exclusions
to our Satisfaction Guarantee. Personal care products and items
that are consumed are covered only for defects as stated above or
possibly by a Manufacturer's Warrantee or Guarantee. These include
breast pumps, breast pads, casting kits, menstrual products, fertility
monitors, pregnancy tests, vitamins, and diapers. These items are
covered by Natural Family Boutique's Satisfaction Guarantee only
if they are unopened and remain factory sealed. Products not carried
in our product line (such as promotional rewards) are not covered
by the Natural Family Boutique Satisfaction Guarantee.
Of course, any mistakes
made by Natural Family Boutique in fulfilling an order will be corrected
at our expense. Incorrectly shipped items must be returned to Natural
Family Boutique (at our expense) before a replacement can be sent.
Customers should contact
Natural Family Boutique at CustomerService@NaturalFamilyboutique.com
to coordinate returns
Natural Family Boutique fulfills orders
with inventory currently in stock. If an item previously thought
to be in stock is found not to be in stock, we will refund your
purchase price and cancel that part of your order.